business, life lessons

WHAT I HAVE LEARNED AS OF DAY 5

I sat at my computer yesterday looking at my payroll expense account knowing that this would be the last payroll for some time. I took a deep breath and pressed the send button. This was the final major part of my business activity I would be doing since no money is coming in now and this was the last big expense. The action was saying, finally after 5 days of mayhem, holy shit, this is real.

I am a fixer. Chaos and I get along just fine. When things are going right, I get bored easily. I like to solve problems and help people solve problems. This is why I am so active with writing and on social media right now. I am in all hands on deck mode. How can I help? How can I serve? This has always been my driving force of small business owning. I never stop because of my love for small business and its ability to take action on so many levels beyonf the day to day operations. For my little business, I have a big payroll. This one is on the smaller size because to conserve money, I chose to not pay myself. I include the amount so any non business owners out there can see the impact of what just one business closing will be haivng. This is real.

The only thing that is keeping me going is that we are all going through this together.

Continuing on with my day to day of the shut downs, thinking that this would be helpful. Take what you need and leave the rest.

There are lots of “little,” seemingly insignificant charges, we small business owners, who wear every hat imaginable, incur on the day to day month to month operations of our companies.

A two week shut down is a stark difference to a two month shut down, but I was raised as a pragmatist, so I err on the longer shut down of my business then a shorter one. The realist in me says that as much as people may WANT a spa service when we come out on the other side of this, my business may not be their first call. Hair color, Waxing, Haircut, facial, lash extensions maybe not so much, in that order. I am guessing this all, but I am a planner and I am basing my thinking on human nature. I hope I am wrong.

DAY 5

Here is what has happened and my additions to the check list. I am capitalizing the first few since they are of utmost importance.

GET YOURSELF A NOTEBOOK AND BEGIN DOCUMENTING EVERY CALL EVERY DATE, EVERY TIME AND WHO YOU SPOKE TO. Keep the name of the company and the phone number in one place according to the date. You will need good records, this will save you a lot of time later.

CREATE A FILE IN YOUR EMAIL TO MOVE EVERY EMAIL EXCHANGE BETWEEN INSURANCE UNEMPLOYMENT, INTERACTIONS, REFUNDS, CREDITS ETC and as the emails come in just move them to the file to find easily later. When later comes. And later will come.

THIS IS NEW FOR EVERYONE. STAY KIND AND PATIENT. OFFER SUGGESTIONS TO SOME OF THESE COMPANIES WHO ARE NOT ON THE FRONT LINE OF THE BRICK AND MORTAR BUSINESS MODELS LIKE WE ARE. They are open to suggestions. This may surprise you, but this is only week one for them too. My suggestion was to create a checklist for their accounts and send them out to stay ahead of the panic. Don’t freak out- we are all in the same boat. 

THIS IS THE BEST TIME TO ORGANIZE ALL OF YOUR PASSWORDS, ACCOUNT NUMBERS, LOGINS IN ONE PLACE. You will be needing them and the more orderly you can keep everything, the calmer you will be the longer this goes on.

CREDIT CARD COMPANIES: If you are trying to cancel those pesky monthly charges that happen with or without business have your MERCHANT ID and your BUSINESS TAX ID handy. Keep it handy because you will be asked for this over and over.

They are on the receiving end of our panicked calls. We are chump change compared to the restaurant businesses that have alcohol instead of haircuts or candles to sell. I called mine and after one hour this is what I learned to ask for. 

Salon Software told me to call Gateway company- in my case it was Salon Biz + PaySimple. I called Paysimple they told me to call the credit card company, WORLD PAY. World Pay told me I needed to call Paysimple. YOU CAN SEE WHERE THIS WAS HEADED. Here is what I learned. You can ask for a cancelation or a temporary suspension or a seasonal suspension. In PaySimple’s case, it was a cancelation. I will have 6 months from the date I canceled to reactivate or I will need to close and then reopen the account. I chose this as my option. The fees aren’t a lot but with no money coming in, 15.95 per month per location adds up over time. Right along with Pandora, Apple Music etc. Pick and choose your battles. I am being fiscally ultra conservative so that I have a business when we do reopen. 

This process start to finish took from 9:30am-10:38 am, over an hour. I ope this will save you some time. Many of us small business owners don’t even know how much extra we pay PER MONTH in addition to the fees PER TRANSACTION. Time to rise and shine, my beautiful small business owners!

If you have a separate credit card account for ECOMMERCE like I do, I didn’t cancel this. Just double check what you have and make decisions accordingly. 

SBA DISASTER RELIEF LOAN: Yes, taking out loans sucks. But I still say, fill out the paperwork anyway. Don’t do it on your phone. Sit down with your tax returns from last year or this year and have your debts, company names of mortgages and any other outstanding debt information at your side. It will take some time to fill out the form. You can save it and return to it later if it boots you out like it did me 3 times yesterday. I just turned it off, and am headed back to it today. Here is the website: spa.disasterloan.gov

My thinking is to get in the system so if I need it, I have the paperwork done. I hope I don’t need it. I hope none of us do. 

BUSINESS PHONE+INTERNET+SOFTWARE etc. I am in wait and see mode here. I reached out to them to see what their thoughts are and they are not ready to make decisions yet so I will revisit this next week. 

TEAM: Check in with your team. See if they need anything. Check to see if they received the unemployment confirmation. Send them a checklist that you have found helpful in your personal life. Set up a company zoom meeting so you can stay in touch. Not now, but keep this in mind as this situation progresses. Especially single moms, or moms home with their kids 24/7 for the first time. Work outside the home can be a very important outlet and identity for moms, this is a big shift for them.  A call, an email, a group text, letting them know you care during this craziness. You need them and they need you. The bonding between leaders and their employees shine the brightest in times of turmoil.

LEADERSHIP: Owning a business is easy when everything is going great. When the shit hits the fan like it is globally right now, we must take action. Make difficult decisions. This is not a popularity contest. Leadership is what you do when the going gets tough. It is the hardest job and this is a test of our ability under pressure. Not everyone is going to like your decisions, but this is a great thing too because it separates the people who you want as part of your continued tribe when and if you do reopen. This is a traumatic event. Ration your news feed. Put some music on. Light a candle. Call a neighbor and set the example by staying home. Encourage your team to stay home. Encourage your friend’s kids to stay home. Be a big voice in your business community. This is how we help.

SOCIAL MEDIA: I am in a lot of Business Facebook groups because I enjoy helping people. If the information you are reading is helpful then by all means share it, if it is causing you more worry and fear, then turn off your notifications and take a long bath, or a shower or make brownies with your kids. Don’t get sucked into the vortex. We need to keep our immunity up and strong during this time and health is priority number 1- physical and mental, spiritual too.

EXERCISE AND MENTAL HEALTH: Health is of utmost importance. If you are a gym person, and you don’t have access to it, you already know there is a plethora of videos and apps to keep moving even if you can’t get to the gym. For those of you who have been meaning to get to the gym and find yourselves hanging out on the couch more than ever- start small. 1 jumping jack, 1 ten second plank,  1 sit up,  1 deep breath. The next day try to add one more and keep adding until the end of the month. It is amazing how quickly these small additions can become easier and more important keep you sane. We have the time now. Take lots of deep breaths, write, draw, jump up and down, use your stairs, write letters to people instead of texts and emails. Keep moving. You need your health and you need your mind. 

TO BE CONTINUED, my friends. Stay safe. #Stayhome. #wewillgethroughthis.

business

WHAT I HAVE LEARNED IN THE LAST TWO DAYS (AND I HOPE IT HELPS YOU)

So much as happened since Saturday when I decided to close my doors. We are all in shock that we have found ourselves in this situation. 

But here we are so we, as the bad ass leaders we are, will march forth and make the best of an unprecedented global situation.

The following list in no apparent order is what I have learned and hope it saves your some time in your spinning minds. Some may apply to your business, some may not, most of these tips are in relation to a service/ appointment business, but I am sure that many reading this will get something out of it even if this is not your business model.

My business is in Rhode Island. Some things may not apply in your states, but I am guessing most will. 

Good luck and I hope this is helpful as it intends.

  • Once you say finito, your team will be in panic mode. As much as you are freaking out, they are freaking out more. Help them with unemployment. If you are a w2 business who pays their staff the way employers of real businesses do, filing for unemployment is easy and should be the first step. When they file, make sure you have their starting dates before they go online to fill out the paperwork, it will time out so having everything they need on hand makes the process less stressful. When asked the question, “Will you be returning to work or do you have a date?” Have them answer no. Don’t worry about it now. Just get them in the system.
  • If you have been paying yourself the correct way in a check, you will likely be eligible as well. Don’t hesitate. Fill out the paperwork. As a matter of fact, if you do it at the same time they do, you can be helpful to the process. Not that you need to be humbled, but it is a good dose of humility.
  • Unless you have boatloads of cash reserve and many businesses do not, I would not suggest paying them right now for the time. Get them in the unemployment system. You will need your cash. I also asked my team not to drain the PTO/ sick or vacation time since that would also drain my cash reserves and they were fine with this. 
  • I removed any of the extra deductions for this last check, IRAS, Health insurance etc, just for them to maximize their final check. They were appreciative.
  • If you are a 1099/ Independent contractor/ booth renter, traditional unemployment will not work for you. The Federal government is actively working on activating something called Unemployment Disaster Relief or something to that effect. I spoke with someone on the state level today from the Department of Labor and they were very helpful and this is what they told me. This will be a wait and see relief. 
  • If you have a linen service, trash service, cleaning service, call them and tell them the date(s) to stop. You are not going to be open, so you don’t need the services right now.
  • Call your banks and deactivate your debit cards. This will help you gain control rapidly over all of the auto debits. Don’t forget Apple, PayPal, Google, Pandora or any other peripheral account that withdraws automatically. 
  • Prioritize the absolute musts of your bills. For example, business insurance, car insurance. Yes it totally sucks to be late on any bills, I am never late, but in this case, you need to reserve cash so pay what you must, but don’t overpay.
  • Business loss insurance at this moment does not cover this loss. This is a pandemic, call your state congresspeople and ask them to pressure insurance companies to create a window of exemption. It will take a lot of us calling to even make this a possibility, but I definitely think it is worth the time.
  • Credit cards for your business- call and ask them to reduce the rate and to temporarily stop the monthly fees they charge. There may not be any business coming in, why should you pay a fee for this?
  • Clients- What we did was keep every single client on our schedule. We called them and told them we were postponing their appointments until we reopened and then we would call them and prioritize their rescheduling when we had an exact date of reopening. This will help you keep track of the clients and also how much potential business you are losing should insurance companies rally. (Thanks to my dear friend and salon owner, Claudia, for that last idea).
  • We sent out emails announcing the closing then another email to tell them they didn’t have to call and cancel any appointments. We would leave them where they were so we would know to call them when we reopened. 
  • Remember to turn off confirmation emails if they are automated. We forgot and it was confusing. 
  • We also turned off online booking so that we didn’t have to block out the times for the next few weeks in case someone did happen to schedule online. It also saved us time for the future so we wouldn’t reschedule everyone, just to have to call them again and do it a second time. Clients were so nice and understanding.
  • If you have any marketing or social media automated, please turn it off. There is nothing worse in a crisis situation then getting something irrelevant. 
  • If you are using a company like mind body, mail chimp or something like this, you may consider pausing it or asking for a temporary deactivation to save some money. I did this with Mailchimp. I tried it with my software company and just kept asking for a supervisor so I could get the word out that if they paused our monthly fees for even one month it would speak volumes in good business and kindness creating more loyalty than ever. Don’t hesitate to ask for this. THE MORE THEY HEAR FROM US….
  • Check in with your team. I do have a cash reserve so I offered to loan anyone any money if it gets dire. No one has taken me up on this, but I know they feel better knowing it is there if they need it. Also especially check in with team members who are solo, living on their own, just to make sure they have what they need. Many of my team have partners income they rely on, many do not.
  • Remind your clients that purchasing a gift card if it speaks to them is a great way to support local businesses. Though I don’t want to be selling a lot of them for the unknown that lies ahead, it sure does make some clients feel like they are helping a business they have loved to do business with.
  • Remember the food pantry’s in this situation or if that is too big, remember to check in with the neighbors across the street and next door. Just a phone call makes a big difference in depression, and isolation.
  • This could be a fun time to have zoom meetings, zoom dance parties, face time dinner parties with your friends and clients and your team. Wacky miraculous forms of entertainment are coming out of this disaster.
  • Use this time to clean closets, work on that book you have been meaning to write or read, art projects with your kids, get fresh air, do jumping jacks and planks, call people. Try to use this unique global pause to disconnect from the media and stay connected with the people you love, family, friends and your team. 
  • This is badass leadership and you are a badass leader. If you don’t think you were, you are now. 
  • Good luck, stay safe. Any questions or comments email me alayne@alaynewhite.com I am two full days into this new paradigm and two days is a lot of time in this business is closed world we are in. 
  • One more thing- if you want to get inspired, read OR watch anything about Winston Churchill. He was one of the baddest ass leaders around. Especially his quotes. Try to keep off the 24/7 news. Watch a little, turn it off. Turn on some calming music, open your windows or your curtains if it is too cold, light a candle.
  • We will get through this. JUST KEEP SAYING IT. 

“Sure I am of this, that you  have only to endure to conquer.” Winston Churchill

business, Health, life lessons

THE NEXT TWO WEEKS

March 14th will go down in history as one of the most tumultuous days in my already busy brain. In the morning, I was comfortable with my decision to keep my business open, mistakenly thinking that I was providing a “respite” from the outside world. After all we in the beauty business of touch are not large gathering crowds. 

But as the day went on and I spoke directly with a dear doctor friend who is soon to be on the front lines of this pandemic, I learned much more. I read a detailed and very concise letter written by an esteemed professional doctor and that changed my mind. 

I closed my business voluntarily yesterday at 5:00pm after painful and deep consideration.What I have seen and heard is the next two weeks is the most critical. I didn’t realize this as I made my way out with the masses on Friday to party before my birthday weekend. I didn’t think about the seriousness of the next two weeks. Like the masses of people who decided to head out to the bars in Newport and Boston yesterday to celebrate the no parade St. Patrick’s Day, I was foolish. 

I am no longer foolish.

Our leadership, federal and state, doesn’t seem to want to say. CLOSE YOUR BUSINESS. Why would anyone want to say this? It is economic suicide not just for business, but for the people we employ. The Federal level has taken action to make it more streamlined for emergency money to help compensate the people we have to layoff for fourteen days. But no one is talking about the impact that my type of business has in the country. Spas, hair salons, nail salons, gyms, yoga studios, wellness- we are all touching people in the most intimate areas every day. We are then going home to our families, to the market, to restaurants. 

In my opinion, now that I know what I know, I would rather voluntarily close for two weeks and ask my team to self quarantine for that time, to help prevent what is happening in Italy and the rest of Europe. This is not a two week vacation. This is a time to self quarantine because the likelihood of exposure is the highest right now. We in the beauty and wellness businesses have likely already been exposed. I am not one to freak out. I usually weigh with much consideration the pros and cons when it comes to making these difficult decisions.

Europe is our countries Ghost of Christmas Future right now. I hope I am wrong and that my colleagues can laugh and point a finger at my for being “overreactive” a month from now. I am willing to take the laugh. Closing my business yesterday was the hardest decision I have ever had to make as a leader in my company and in my community. I am still in shock. My team is in shock. This is no joke.

But at this point, I do feel that it is each of everyone of our civic responsibility to voluntarily make these hard decisions. Hands down- our state leaders should be speaking about the beauty business, one of touch, and finally stop ignoring what a major part of the economy beauty and wellness provides for the citizens of our country.

For my colleagues out there, please voluntarily close. Self quarantine for two weeks and ask your team members to do the same. We are all in this together and if we set the tone for what the right thing to do is, we will be better as a community a month from now. 

Running a business is a day to day tricky business. We must make rough and tough decisions and in this case, we must not be making them from our pocketbooks. I know it is scary to think that income will cease for two weeks or more, but these are all great lessons in our lives to re think what we have, what we need and how we operate when we do get to open again. 

My friend said that he is hoping for a V upturn. Quick dip, quick return. Imagine when we all come out of our homes after this madness, the way the trees and the light will seem. The first delicious meal at our favorite restaurant will taste, the first workout at your gym or that glorious facial at your favorite spa. In the darkness when it seems like light is absent, that little spark of brightness means so much more. I am confident that we will see a business boom like we have never experienced when we get through this. This is not forever. 

For those of you out there who think some of this maybe hype, or politicization, I for one thought this a bit too last week, but when we see France close its restaurants and bars, when airports are closing and borders are closing, I would rather err on the side of caution. The glory of our free country is that we get to make our own decisions, but this is unprecedented and as a community, we have an opportunity to speak up and do our civic duty.

Please voluntarily close your business. Our communities are in prevention mode. Two weeks now could prevent three months later and we have the capability to take action now. I hope we can come together and support each other during this time and I thank you for considering this. And I am sorry to freak you out. I have attached the letter below so you can make an informed decision too.

https://www.alaynewhite.com/closing-update.html

life lessons

A FRESH PERSPECTIVE


I walked into my first training with an extra bounce in my step. I was excited to start my new alternate career path of becoming a certified business coach for a company I had been born and raised with called Strategies. Because I have been a recipient of their wisdom, business strategies and philosophy since I opened my business over seventeen years ago, I considered myself already a member of the team. This is the luxury of knowing a company’s culture before your first day on the job, believing in it so much that the training in its culture is almost redundant.

some of the newbies I had the privilege of training with

This business company, the first of its kind in the beauty industry, strives to change the archaic model of pay and team found in its most often female centric businesses and was about to become part of my life. For the first time in over twenty years, I was about to become a sort of ‘employee,’ not in the sense of a real employee, but someone who would be working more as a per diem so that I could still run my own company.

The beauty industry, salons especially, are notorious for wacky compensation. I don’t know if it is because when we take a look at their history in the world, they were often wonderful entrepreneurial opportunities for women to have their own careers with less than one year of schooling and still manage to be there for their children. Business training wasn’t much more than how to ring out a client and order business cards. I am guessing that these single operating salons evolved for many over time into successful operations with no basic understanding of business and payroll. Like so many of us who have had the starry eyed notion of opening our own businesses on a scrap piece of paper, we are often technically savvy, but lack the business acumen to operate and grow it successfully. We wing it. A lot.

What fascinates me is how we succeed with barely a math course in our tool belts, but we chicks are resilient and as many men who have found their way into the beauty industry, we all need help in the way we run our companies. In fact, most small businesses could use more than a consultation with an SBA Score volunteer. Just like we had to learn our craft, whether, hairdressing, facials, nails or other industry like pizza making, donut making, gift shop running, law practicing, personal training, we learn quickly that this is only one component of running a successful operation. This is what I have learned in my business life and this is what I am excited to teach others because without the important skill of business I wouldn’t be where I am today.

What has given me the most thrill in this experience thus far in addition to the intense learning and presenting, has been the birds’ eye view of a fresh perspective on another person’s company. This has led me to consider how valuable new employees are to my own company if I can manage to get them to feel safe enough to share their first impressions. For me, this is easy because I believe in this company like it is my own and I know the owner and the president well. This translates into feeling safe enough to offer my insights into my first impressions and know I will be listened to and considered, genuinely. This is not something I take for granted and it speaks volumes of their leadership style.

When I consider sharing my voice, it is with the layer of interest and care for this company’s success. I know my intent and if I don’t share it, I am leaving valuable information in the closet that surely serves no one. It is risky opening your mouth and giving an opinion on someone else’s story, but as Strategies teaches, there are a lot of brains to be accessed in the employees who show up to work every day. We just have to access them.

As single operating business owners, it is common to leave new employee thoughts and ideas out because we get so wrapped up in our own day to day. We forget to simply ask, or even encourage their valuable opinions. My way or the highway serves no one and it surely does not make for a happy team and a strong growing culture that someone can believe in. Here are some of my thoughts and observations that I have brought back to my own company.
When someone walks into a company for the first time, they see everything with fresh eyes. How does the company clean their space, how do people participate, where do they eat, do they eat together or apart? Is the environment encouraging and supportive using simple and sincere language like, Thank you and Great Job on a regular basis? Do they ask for help and are they open to yours?

New employees watch for how hierarchy demonstrates itself. Does the leadership team show up and act as if they will roll up their sleeves to assist or do they stay away? Is the leadership team gender centric or is it diverse enough where a new employee feels like they not only could be a part of the tribe but want to be? How does leadership communicate with the new employees? Do they say hello with a cheery smile and do they make it a point to say good bye first when they are leaving the building? Or do they lack consciousness? Are systems in place for leadership development right out of the gate, does this seem possible or is it not mentioned anywhere and one can only rise up by happenstance? Is the top tier of the company a part of the bottom rung; do they have a true open door policy or is that just jargon?

Then there is the dynamic that is like a vapor. How does everyone communicate with each other, with customers, how do they discuss each other when that very each other is not in the room? All of these play an integral part in the binoculars of a new employee and it is all happening with barely a conscious thought. The vapor is both subtle, and tremendously powerful because this is the time when these belief systems are formed. Then there is the mirroring that goes on. Do the behaviors of the team and the essence of the company mirror what the new employee just learned in the employee manual on the company’s culture and philosophy?

some of the leadership team and coaches enjoying dinner together after a long day of presenting

The most revealing aspect of watching the dynamics of a company from this perspective is how much I learned about my own company and the way its very personality shows up not only to new employees, but the veterans as well. Is there a clear path that encourages movement and change for their own careers and do they feel like they have options within the company’s future? Is it career development or just a job? If a new employee is asked or made to feel welcomed in sharing their perceptions, magic can happen.

I came back to my business after my final training with a book load of actual information and also an entire new outlook on the way I welcome and honor my own team every day. I am proud to say that in this company I am about to embark on as one of these coaches, most of the observations matched their philosophy. This affirms my choice to be part of the party because as much as they said YES, Alayne, you passed the training and we welcome you to our family, I too was able to answer with a clear yes that I want to continue with them as much as they want me. This is an important lesson here. How often have we worked for companies that don’t match our own visions or that the companies don’’t even have their own vision for one to match?

Leadership in a company has a huge responsibility out of the gate. They need a deep consciousness on their welcome committee. What they say, how they say it, their tones, their assistance, the way they answer questions all speak. This is where the new person on the job forms feelings good and bad. I paid close attention to what came up for me in my training. Was the best brought out in me or did I feel dismissed and diminished by my questions? All of these feelings are so important to grow new people and as important as new clients are to our own businesses, new employees and employee retention is even more so. Employees are the messengers of our culture. They are the reason clients come to a business or don’t. Where do we compromise? Are we aware of these times and do we make corrections promptly?

Owning and operating a successful company is more than numbers. The numbers are the end result of the behaviors we encourage- the good ones and the bad ones. This new journey of mine is opening up the floodgates of possibilities. Like a great movie or a interesting eye opening book that I want to tell everyone about, this chance to teach business owners the business of their business is something I am super excited about. All because a man named Neil decided that he wanted to hire people like me. #Luckyindeed. #Becarefulwhatyouwishfor.

my new fearless leader, neil and me celebrating after completing phase 1 of the training.

Uncategorized

SET IT AND FORGET IT

SET IT AND FORGET IT

There was a movement over fifteen years ago. It was a rotisserie chicken movement. It was in my old life when my former husband bought something on an infomercial that was a contraption for roasting a chicken to perfection. The one liner that went along with the countertop roasting oven was “Set it and forget it!” And the promise was exactly what it sounded like. Put the chicken on the spicket and voila, this oven would make a perfect rotisserie chicken, no basting, no temperature checking, just put it in and take it out. I was a skeptic, but I must admit, this was a great purchase and we ate endless roasted chickens that were delicious.

As clever as Set it and Forget It was for engaging chicken rotisserie enthusiasts, Set it and Forget It does not apply to being a parent (if only) or running a business. Just like you can’t say something to your child one time and expect them to remember (Michael, take out the trash every Friday… imagine if as a parent you could say this once and miraculously it just happened every Friday without fail?), Set it and Forget It is also like this for a business.

Creating a systemic approach to running my company so that everyone who works for me knows the parameters of expectations is the Set It part. This is the seasoning part, the prep, the getting it in the oven before turning it on part. This is where lots of the work goes into and creating systems and teaching my team to follow them is 80% of success. There are times in my past sixteen years of leading a team of usually about twenty women that I have wanted to Set it and Forget it. There are times when I have been mentally or physically absent. When I have Set it and thought I could Forget it for a moment a month or a few months. I have seen the results of turning on the rotisserie and forgetting to set the timer as much as I have seen turning it on and ending up with a perfect result.

Just because I own my own business does not mean that when life has come at me, it has not affected the way I have been in my business and my own performance. I am human. I am woman and I have made mistakes. I have lost great people who have worked for me and I have weeded out dead weight of people who shouldn’t have worked for me in the first place. I hope that I always learn from my mistakes when someone leaves, and what I do know 100% of the time is that when someone does leave it is always a blessing in the long run with few exceptions. The great ones usually move on to something that continues their love of beauty and this always makes me happy because I know I have been a positive influence in this. Even if there have been negative elements, there are always divine lessons for both of us.

What I love most about running my company is that it is like a living breathing organism. It allows me to take breaks when I need to and it calls me back in when it needs me. For sixteen years, my business has never let me down and I always come back stronger and better from its unique lessons. I am convinced that it is because of my Set it mentality. Without the Set it, what do I have? If people who work for me don’t know what my expectations are then how can anyone of them succeed and how does my business succeed?

I have strong expectations and some people love this about working for me, some are energized by it and some grow tired of it. All of this is good in the long run. What I have realized, especially this past year with my caught it early for the second time breast cancer surgeries, is that my team continues to show up and has allowed me to Forget it so that I could recover. I lost some great employees right around my first surgery and it was hard to not take that personal when I reflected on the timing of their departures, but I have learned that business and employees are just that. No matter how much I think of them as family and close connections, first and foremost it is employee and employer. When I remember this, I am a better leader. Don’t get me wrong, sensitivity and empathy to my teams’ personal lives make for much better relationships. I care about them a lot. I care about their happiness and their work environment. I care about their lives, their children, their families, their livelihood, their animals, their weddings, showers, funerals, first homebuying, the list never ends. This day as I reflect on what was one of my most difficult years of owning my business, I am so grateful for my team of almost twenty shining stars who have rallied and risen to every occasion. I am blessed beyond words for their work ethic and their hearts as they come to work every day to help me fulfill my own business mission of taking stellar care of our clients so they want to come back often.

Recently one of my favorite employees decided she was getting a bit complacent and at 45 wanted to take a break and decide what she wanted to be when she grew up because she realized that she never really had defined this for herself. This was a big loss for me as I came to rely on her unique approach to my business and she offered honesty and solution based constructive criticism on an almost daily basis. She assured me that all would be fine, life would go on and someone else would take the helm. I knew as I always do that this is definitive truth. I know that grooming leadership is my strength more than even running my business, one of the most satisfying elements of being an entrepreneur is developing leaders. Her departure reminded me of this part of my ability that is intuitive to me me. I have always known what I wanted to be when I grew up because it is exactly what I am doing today. As sad as this loss was for my company and the women who have grown to rely on her own leadership skills, this opportunity for me to develop new energy is something I relish and it is a perfectly timed gift. Working with women and teaching them the skills that I know are invaluable to running a million dollar company also teaches them unique life skills they can bring to their personal worlds. These skills make them better women, not only in the workforce, but as mothers, wives, partners, and humans. It is my unique privilege to show up for them the way they show up for me. This is legacy and female small business owning in its finest hour.

I have the best team not because of luck as so many like to say when they speak to me about my team. I have the best team because they are willing to take a chance and step out of their comfort zones to trust my leadership. They are my nucleus, not the other way around. I just get to be the container of their strengths by keeping the cell healthy and growing. I am the lucky one every day because I get to own my own business, but because I get to work with twenty women who are the best in the business. We have learned to care and support one another. They have taken my Set It to heart and have given me permission to occasionally Forget It. They command my return when they know it is time for my leadership again. This is the well-seasoned machine of a team that I have the honor of being the line leader of. People leave. Great people leave and I miss the ones who were great, surely, but what I know in my deepest of cells is that the great ones stay too. I am so appreciative for the time they have given me before they left and I am most grateful for the time they are here present and part of this party I have the luxury of calling work. To all the chiefs in my kitchen who have come and gone, you know who you are and the Chieftresses who are still cooking up the feasts, Thank you. Thank you for the privilege of allowing me to be the line leader, the head chef and the student all in the same breath. Lucky indeed.

Merry Christmas to all and to all a Great Life.













surely not all of the team past and present but the photos i could find quickly this am to at least represent a few.