RIDING A BIKE
“It’s probably a lot like riding a bike,” my partner said to me when he heard the news. One of my employees was out sick during this school vacation week and we were booked solid at my business with appointments. Appointments that would be near impossible to reschedule as many were teachers and students who had the time off and on their precious vacation week, they chose to use some of that time getting a treatment from my business. I decided to jump back in and do the treatments myself and was both excited and tentative; after all, I couldn’t remember the last time I was in the treatment room elbow deep in oil, skin creams and facial potions. Besides the actual treatment portion of the day, would I be able to perform at the level I expect each of my team members to rise to every single day? I liked the feeling; the paradigm shift, the slight discomfort and I was looking forward to the day ahead kicking me out of my regular role of line leader into the front lines of where the warriors showed up every day.
This of course is tongue and cheek, after all we are not talking about life changing surgeries or battles, I am not talking about teachers going into their classrooms that are now battlefields. I am speaking about a room filled with meditation music and aromas of lavender and citrus speckled with the sounds of light rain from the sound machine. I am talking about a warm and cozy heated bed, feet propped with a feather pillow and the softest made in America (Fall River, Mass to be exact) blanket covers. I am referring to the deepest of breathing and calmness literally manufactured from what I have created that is my business of beauty and skin and deep care of the human spirit in one of the last great businesses on the planet I get to call my own, the business of touch.
At our daily morning employee gathering as we discussed the plan for the day my team looked as humbled as I felt at the notion of their usually fearless leader jumping into the room. I decided to share a word for the day for us to contemplate.
Humility. One of my employees didn’t know what the word meant, the others jumped in with examples, “the opposite of pride,” one said. “Letting go of ego, being vulnerable,” were some other examples. As I listened and spoke about the unassuming nature of being humble, I was reminded again about how lucky how I am that I get to be an entrepreneur. Yes I am a tough boss, yes I have super high expectations, but I am also fair, I speak the truth so there are always learning opportunities and I will do the work right alongside of my team. As much as I like to teach, I equally cherish the learning curve too and yesterday was that for me. A chance to get back in the room and get my hands coated with essential oils and creams. More importantly it was a chance to see if all I have created as an expectation of my team of superchicks was reasonable and realistic. Besides this piece, it was also a chance to get into the room and be with some of our wonderful clients and have the conversations one on one, with the unique mix of both business and intimacy. All good. The only thing that could go wrong was if I sucked, if I couldn’t actually remember how to ride the bike. Unlikely, but nonetheless, a thought that crossed my mind and I am sure may have crossed the minds of my kind of uncertain team. Vulnerability at its best- Brene Brown would have been proud.
Here was what I was worried about- not being able to find products easily and bumping into things making the peace of the treatment lose its juju. Forgetting to do a step, not living up to an expectation that the client may have had of me doing their service (ego 101- sorry Brene,) breathing too loud, stomach growling (yes this happened) Running late, (I did, but not bad for first run out of gate) not doing all of the steps I ask of my team at the end of all of the services, (nope, did this with bells on). As a matter of fact, I had a great day. It did all come back as I made my way through the day and I was grateful for the opportunity to serve. Really this is what I love most about owning my own business, serving. My business is way beyond facials and beauty- it is the ability to serve and nurture and not a day goes by when I am not a grateful human.
I got lost in the shuffle of my parents tumultuous and traumatic divorce as did my brother and as a result of this, college bound became a bit of an afterthought. I was not prepared emotionally; I weaved in and out of classes following in my parents footsteps of not completing a four year college plan. I was clear on one decision though, I needed to get a skill set while I figured out if college was ultimately to be my path. My grandfather was a definite influence in this thinking so it was a natural step for me to head to esthetics school. I had a love of skin and makeup and beauty since my first days getting my haircut as a little girl. The problem was that I did not grow up in a family where the expectation was for their first born granddaughter to go to “beauty” school so it was a hard sell and not one that was considered credible.
I don’t think my family really understood how traumatized my brother and I were so in actuality the notion that I wanted to even go to any type of school should have been appreciated rather than looked down upon. I made my way though and I can’t say enough how happy I am to have landed on my feet in the business of beauty. The return on investment for a six month vocational program was worth it all as this license gave me a set of skills that made me immediately marketable. I never regret my choice, I will finish college at some point just for the intellectual satisfaction though, but I am always struck by the automatic assumption for all of our kids to go from high school to college with seldom all of the alternatives in between. This is really all ego if you ask me; the vocational businesses are viable options for kids who aren’t sure or want choices rather than mandates. One business that tends to not often be effected by slower economies is the service business, hair, makeup, plumbing, electricians, computer techs the list goes on and I love meeting young people who had the guts to go forward with their dreams of shorter schooling because it is what they always wanted to do.
As I made my way through my day yesterday one client at a time with my own two hands that built a company employing and influencing women for over 16 years, I reveled in my early life decision. I was reminded of the choice I made way back in 1986 to follow an instinct rather than what every adult was telling me I was supposed to do with my life. Here I am and there I was; no wonder I had such a great day.